Terms of service | TS@BigRock

Last Updated: January 2026

1. Agreement to Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you (either an individual or an entity, “Customer”, “you”) and BigRockUK Limited (company number 16930391) (“BigRock”, “Company”, “we”, “us”) governing your access to and use of the TS@BigRock timesheet management service, including our websites at bigrock.uk.com and ts.bigrock.uk.com, and any related services (collectively, the “Service”).

By accessing or using the Service, you agree to be bound by these Terms. If you are entering into these Terms on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation to these Terms, and references to “you” or “Customer” shall include that organisation.

If you do not agree to these Terms, you must not access or use the Service.

2. Description of Service

TS@BigRock is a cloud-based timesheet management platform that enables organisations to:

Track employee working hours
Manage projects, activities, and cost centres
Process timesheet approvals
Calculate overtime according to configurable rules
Generate reports for payroll and analysis
Export data to third-party systems via customer-configured integrations

The Service includes an AI-powered help agent to assist users with questions about using the platform.

3. Account Registration

3.1 Registration Requirements

To use the Service, you must:

Provide accurate, current, and complete registration information
Maintain and promptly update your account information
Maintain the security and confidentiality of your password
Accept responsibility for all activities under your account
Notify us immediately of any unauthorised access or security breach

3.2 Organisation Accounts

When you register an organisation account, you become the initial Administrator with authority to:

Invite and remove users within your organisation
Access and manage all organisational data
Configure Service settings, including overtime rules and integrations
Designate additional administrators and managers
Export data and configure third-party integrations

3.3 Eligibility

You must be at least 18 years old and legally capable of entering into a binding contract. The Service is intended for business use.

3.4 Authority to Bind

By registering an organisation account, you represent that you have the authority to bind your organisation to these Terms and to incur charges on its behalf.

4. Subscription and Payment

4.1 Free Trial

We offer a three-month free trial period. No payment details are required to start the trial. During the trial, you have access to all standard features.

At the end of the trial period:

If you add payment details, your account will convert to a paid subscription
If you do not add payment details, your account will be suspended
Your data will be retained for 90 days after suspension, during which you may reactivate by subscribing

4.2 Subscription Plans

Standard Plan: Billed monthly at the rate displayed on our pricing page. Payment is due in advance by credit or debit card via Stripe.

Enterprise Plan: Available for organisations requiring custom terms. Enterprise customers may choose to pay via invoice against a purchase order and may elect annual billing. Enterprise terms are subject to a separate written agreement.

4.3 Pricing

Fees are charged per active user per month as displayed on our pricing page. An “active user” means any user account that exists in the system during a billing period, whether or not the user logged in during that period.

All fees are quoted exclusive of VAT unless otherwise stated. VAT will be added where applicable.

4.4 Payment Terms

Standard subscriptions: Payment is processed automatically in advance each month via Stripe. You authorise us to charge your stored payment method for recurring subscription fees.

Enterprise subscriptions: Payment terms are as specified in your enterprise agreement, typically net 30 days from invoice date.

4.5 Price Changes

We may change our subscription fees by giving you at least 30 days’ written notice before the change takes effect. Price changes will apply from your next billing cycle after the notice period.

If you do not agree to a price change, you may cancel your subscription before the new price takes effect. Continued use of the Service after a price change constitutes acceptance of the new fees.

4.6 Refunds

Subscription fees are non-refundable. We do not provide refunds or credits for partial subscription periods, unused features, or early cancellation.

4.7 Overdue Payments

If payment fails or is overdue:

We will notify you and attempt to process payment again
If payment remains outstanding for 14 days, we may suspend access to the Service
If payment remains outstanding for 30 days, we may terminate your account
We reserve the right to charge interest on overdue amounts at 4% above the Bank of England base rate

5. Acceptable Use

5.1 Permitted Use

You may use the Service only for lawful business purposes in accordance with these Terms.

5.2 Prohibited Conduct

You agree not to:

Violate any applicable law, regulation, or third-party rights
Use the Service for any fraudulent, deceptive, or illegal purpose
Submit false, misleading, or fabricated timesheet data
Attempt to gain unauthorised access to the Service, other accounts, or our systems
Interfere with or disrupt the Service, servers, or networks
Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service
Use automated systems, bots, or scrapers to access the Service without permission
Transmit viruses, malware, or other harmful code
Harvest or collect user information without consent
Resell, sublicense, or redistribute access to the Service without authorisation
Use the Service to send unsolicited communications
Circumvent any usage limits, security measures, or access controls

5.3 AI Help Agent Fair Use

The AI-powered help agent is provided to assist users with questions about the Service. You agree to use the AI help agent reasonably and not to:

Submit excessive or automated queries designed to overload the system
Attempt to manipulate or abuse the AI system
Use the AI help agent for purposes unrelated to the Service
Submit content that is illegal, harmful, or violates third-party rights

We reserve the right to limit or disable access to the AI help agent for accounts that engage in abusive or excessive use.

5.4 Enforcement

We may investigate suspected violations and take action including issuing warnings, suspending access, or terminating accounts. We may report illegal conduct to law enforcement authorities.

6. Customer Data and Integrations

6.1 Your Data

You retain all rights to the data you and your users submit to the Service (“Customer Data”). By using the Service, you grant us a limited licence to process Customer Data solely to provide the Service.

6.2 Data Export

You may export your data at any time using the self-service export features within the Service. Available export formats include standard report formats.

6.3 Customer-Configured Integrations

You may configure integrations to export timesheet data to third-party systems such as payroll or accounting software. When you configure an integration:

Data is transmitted from our servers to your specified endpoint
You are solely responsible for ensuring the receiving system is appropriate, secure, and lawfully operated
You are responsible for configuring the integration correctly
We are not responsible for how third-party systems process your data
You remain the data controller; we act as processor for data in transit

You agree to indemnify us against any claims arising from your configuration or use of third-party integrations.

6.4 Backups

We maintain automated backups of Customer Data for disaster recovery purposes. Backups are retained for 35 days and then automatically deleted.

7. Intellectual Property

7.1 Our Intellectual Property

The Service, including its software, design, user interface, text, graphics, logos, and all intellectual property rights therein, is owned by BigRock or our licensors. These Terms do not grant you any rights to our intellectual property except the limited licence to access and use the Service during your subscription.

7.2 Restrictions

You may not copy, modify, distribute, sell, or lease any part of the Service, nor may you reverse engineer or attempt to extract the source code of the Service.

7.3 Feedback

If you provide suggestions, ideas, or feedback about the Service, you grant us a perpetual, royalty-free, worldwide licence to use that feedback for any purpose without obligation to you.

8. Data Protection

8.1 Privacy Policy

We process personal data in accordance with our Privacy Policy at bigrock.uk.com/privacy-policy and applicable data protection laws including UK GDPR.

8.2 Processor Role

For employee data processed through the Service, you are the data controller and we are the data processor. We process such data only on your documented instructions.

8.3 Data Processing Agreement

We will enter into a Data Processing Agreement (DPA) with business customers on request. Contact ops@bigrock.uk.com to obtain a copy.

8.4 Your Responsibilities

As between you and BigRock, you are responsible for:

Ensuring you have a lawful basis to collect and process personal data submitted to the Service
Providing appropriate privacy notices to your employees and other data subjects
Responding to data subject requests (we will assist as required under our DPA)
Ensuring your use of the Service complies with applicable data protection laws
Ensuring any third-party integrations you configure are appropriate and lawful

9. Confidentiality

9.1 Definition

“Confidential Information” means non-public information disclosed by either party that is designated as confidential or would reasonably be understood to be confidential given its nature and the circumstances of disclosure.

9.2 Obligations

Each party agrees to:

Protect the other party’s Confidential Information using reasonable care
Use Confidential Information only as necessary to perform under these Terms
Not disclose Confidential Information to third parties without prior written consent

9.3 Exceptions

Confidential Information does not include information that:

Is or becomes publicly available through no fault of the receiving party
Was rightfully known to the receiving party before disclosure
Is rightfully obtained from a third party without restriction
Is independently developed without use of the disclosing party’s Confidential Information

10. Service Availability and Support

10.1 Availability

We will use commercially reasonable efforts to make the Service available, subject to the service levels provided by our infrastructure provider, Amazon Web Services (AWS). Our availability is dependent on AWS infrastructure, which targets 99.95% uptime for the services we use.

We do not guarantee uninterrupted or error-free operation of the Service.

10.2 Scheduled Maintenance

We perform routine maintenance to update and improve the Service. Our standard maintenance window is Saturdays 8:00 PM to 10:00 PM UTC. We will endeavour to provide advance notice of scheduled maintenance that may affect availability.

10.3 Support

Support is available via email at ops@bigrock.uk.com. We aim to respond to support requests within 24 hours.

10.4 Enterprise Support

Enterprise customers may negotiate enhanced support terms as part of their enterprise agreement.

11. Warranties and Disclaimers

11.1 Our Warranty

We warrant that the Service will perform materially in accordance with its documentation during your subscription period.

11.2 Disclaimer

Except as expressly stated in these Terms, the Service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that:

The Service will be uninterrupted, timely, secure, or error-free
The results obtained from the Service will be accurate or reliable
Any errors in the Service will be corrected
The AI help agent will provide accurate or complete responses

11.3 Third-Party Services

The Service relies on third-party providers including AWS, Stripe, and Anthropic. We are not responsible for the availability, accuracy, or performance of third-party services.

12. Limitation of Liability

12.1 Exclusion of Certain Damages

To the maximum extent permitted by law, neither party shall be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, goodwill, or business opportunity, arising out of or relating to these Terms or the Service, regardless of whether such damages were foreseeable or whether a party was advised of the possibility of such damages.

12.2 Liability Cap

Our total aggregate liability under or in connection with these Terms, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the greater of:

The total fees paid by you in the 12 months preceding the claim, or
One thousand pounds sterling (£1,000)

12.3 Exceptions

Nothing in these Terms limits or excludes liability for:

Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Any other liability that cannot be limited or excluded by applicable law

13. Indemnification

You agree to indemnify, defend, and hold harmless BigRock and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from:

Your breach of these Terms
Your violation of any applicable law or third-party rights
Customer Data you submit to the Service
Your configuration or use of third-party integrations
Any dispute between you and your employees or other users regarding data processed through the Service

14. Term and Termination

14.1 Term

These Terms commence when you first access or register for the Service and continue until terminated in accordance with this section.

14.2 Termination by You

You may cancel your subscription at any time through your account settings or by contacting us at ops@bigrock.uk.com. Cancellation takes effect at the end of your current billing period. You remain responsible for any fees incurred before cancellation.

14.3 Termination by Us

We may terminate or suspend your access to the Service:

Immediately, without notice, if you materially breach these Terms (including non-payment)
Immediately, without notice, if required by law or to prevent harm to other users or our systems
With 90 days’ written notice, for any reason or no reason

14.4 Effect of Termination

Upon termination:

Your right to access the Service ends immediately (or at the end of your billing period for voluntary cancellation)
You remain liable for any fees incurred before termination
We will retain your data for 90 days, during which you may export it using the self-service export features
After 90 days, we will permanently delete your data from live systems
Backups containing your data will be automatically purged within 35 days after deletion from live systems

14.5 Survival

The following sections survive termination: Section 6 (Customer Data, with respect to data retention), Section 7 (Intellectual Property), Section 9 (Confidentiality), Section 11 (Warranties and Disclaimers), Section 12 (Limitation of Liability), Section 13 (Indemnification), and Section 16 (General Provisions).

15. Enterprise Customers

15.1 Custom Terms

Enterprise customers may negotiate custom terms, including:

Modified service levels and support arrangements
Custom pricing and payment terms (including annual billing and invoicing)
Single sign-on integration (Microsoft and Google SSO available)
Custom data retention periods
Enhanced security requirements

15.2 Precedence

Where an enterprise customer has entered into a separate written agreement with us, the terms of that agreement shall prevail over these Terms to the extent of any conflict.

16. General Provisions

16.1 Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales.

16.2 Jurisdiction

The courts of England and Wales have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms.

16.3 Entire Agreement

These Terms, together with our Privacy Policy and any applicable enterprise agreement or DPA, constitute the entire agreement between you and BigRock regarding the Service and supersede all prior agreements and understandings.

16.4 Amendments

We may amend these Terms at any time by posting the revised terms on our website. Material changes will be notified via email to account holders at least 14 days before taking effect. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms.

16.5 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

16.6 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16.7 Assignment

You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganisation, or sale of all or substantially all of our assets, upon notice to you.

16.8 No Third-Party Rights

These Terms do not confer any rights on any third party under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

16.9 Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control, including acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, epidemics, strikes, or failures of third-party telecommunications or power supply.

16.10 Notices

Notices to BigRock must be sent by email to ops@bigrock.uk.com or by post to our registered address.

Notices to you will be sent to the email address associated with your account.

17. Contact Us

General enquiries: ops@bigrock.uk.com

Data protection: dpo@bigrock.uk.com

Administration: office@bigrock.uk.com

BigRockUK Limited

71-75 Shelton Street

Covent Garden

London WC2H 9JQ

United Kingdom

Company Registration: 16930391

ICO Registration: ZC077176